Ciska Express Terms & Conditions

Welcome to Ciska Express. By accessing our website and placing an order, you agree to the terms outlined below. These terms are designed to ensure a safe, transparent, and reliable shopping experience for all users.

1. General Use

By using our website, you confirm that:

  • You are at least 18 years old or using the site under adult supervision.

  • The information you provide is accurate and current.

  • You will not use our services for unlawful or fraudulent activities.

We reserve the right to refuse service, cancel orders, or suspend accounts where misuse is suspected.

2. Products & Descriptions

We strive to ensure all product descriptions, images, and pricing are accurate.

However:

  • Colors may vary slightly due to screen displays.

  • Packaging or minor design details may differ from images.

  • Product availability may change without notice.

If a product becomes unavailable after purchase, we will notify you and offer a refund or replacement.

3. Pricing & Payments

All prices are listed in the applicable local currency.

We accept secure payments via:

  • Debit & credit cards (Visa, Mastercard, Verve)

  • Bank transfer

  • Mobile money

  • Store credit

Payments are processed securely through our payment gateway provider.

Orders will only be processed after payment confirmation.

4. Order Processing & Cancellation

Orders are processed within 1–3 business days.

Orders may only be cancelled before processing or shipment.

Once shipped, cancellation is no longer possible, but you may request a return according to our Return Policy.

We reserve the right to cancel orders due to:

  • Pricing errors

  • Suspected fraud

  • Payment issues

  • Product unavailability

5. Shipping & Delivery

We provide FREE standard shipping with estimated delivery within 14–22 days after processing.

Delivery timelines may be affected by:

  • Customs clearance

  • Weather conditions

  • Logistics disruptions

  • Other unforeseen circumstances

If delivery exceeds the estimated timeframe, a ₦1,600 store credit may be issued as a goodwill gesture.

Customers are responsible for providing accurate delivery information.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Refunds may be issued as:

  • Store credit

  • Replacement item

  • Refund to original payment method

Refund processing times may vary depending on financial institutions.

7. Store Credit

Store credits:

  • May be used for future purchases

  • Do not expire unless otherwise stated

  • Cannot be exchanged for cash

  • May not be transferable

8. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials.

Ciska Express is not liable for unauthorized account access resulting from failure to safeguard login details.

9. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of Ciska Express and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

Ciska Express shall not be liable for:

  • Delivery delays caused by external factors

  • Indirect or incidental damages arising from product use

  • Loss resulting from incorrect shipping information provided by customers

Our liability is limited to the purchase value of the product.

11. Privacy

Your personal information is handled securely and used only for order processing, delivery, and service improvement.

We do not sell customer data to third parties.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any revisions.

13. Contact Information

For questions regarding these Terms & Conditions, please contact our support team for assistance.

Ciska Express — committed to transparency, reliability, and a shopping experience you can trust.