Ciska Express Shipping Policy

We are pleased to offer FREE Standard Shipping on all orders, ensuring a convenient and affordable shopping experience.

Shipping Method & Delivery Time

Delivery timelines begin after order processing is completed.

Shipping Options

Standard shipping availability depends on the items in your order and your delivery location.

For final delivery, packages may be handed over to local carriers. As a result, tracking updates may not be available at every stage of transit.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• You will receive a notification once your order has been shipped.

• A shipment confirmation email will include tracking details.

• You can also track delivery progress in Account → Orders.

Shipping Address Requirements

Please ensure your shipping address is accurate and current.

Some items may require:

• A physical street address (no P.O. boxes)

• Signature confirmation upon delivery

Certain products — such as large items, valuables, perishables, or restricted goods — may have special delivery requirements.

Delivery may not be possible to security-restricted locations.

Delivery Time Notice

Most orders arrive within the estimated delivery window. However, delivery dates may be affected by:

• Flight or logistics schedules

• Weather conditions

• Customs or local carrier delays

• Other unforeseen circumstances

Please refer to tracking updates for the most current delivery status.

Delivery Delay Assurance

If your order is delivered beyond the estimated delivery window, a ₦1,600 store credit will be added to your account as a token of our appreciation for your patience.

Delivery Issues & Support

If:

• Your package has not arrived within the expected timeframe, or

• Tracking shows delivered but you have not received it

Please contact our support team promptly and within 90 days of the order date for assistance.

Ciska Express — reliable delivery, transparent tracking, and service you can trust.