Ciska Express Refund & Returns Policy

If you are not completely satisfied with your purchase, you may be eligible to return it and receive a refund by following the simple procedure below.

1. How do I make a return?

You can request a return by following these steps:

I. Log in to your Ciska Express account.
If you checked out as a guest, use the order link in your confirmation email.

II. Go to Account → Orders and select the order you wish to return.

III. Click Return/Refund, select the item(s), and choose the reason for the return.
You may be asked to provide additional details or photos.

IV. Choose your preferred refund method:

  • Store credit (fastest option)

  • Refund to original payment method

  • Replacement (if available)

V. If a return is required, follow the return instructions provided.
You may use any reliable courier service and must provide tracking details after shipping.

VI. You can monitor your return and refund status in your order details or through email/SMS notifications.

Important: Your return package must be shipped within 7 days after return approval, or the request may be cancelled.

2. Return Shipping Fees

  • If the return is due to our error (wrong, damaged, or defective item), we cover return shipping.

  • For other reasons, customers are responsible for return shipping costs.

3. Return Timeframe & Eligibility

Returns must be requested within 7 days of delivery.

Items not eligible for return include:

  • Worn, washed, or altered clothing

  • Items without original tags or hygiene seals

  • Food or perishable goods

  • Certain health & personal care items

  • Customized or final-sale items

Returned items must be shipped within the approved return window.

4. Refunds

Refund Processing

  • Refunds are processed after returned items are received and pass inspection.

  • If an item is returned used, damaged, or incomplete (not due to our error), the refund may be reduced.

Missing or Undelivered Items

If an item is missing or marked delivered but not received:

  • Report through your order page, or

  • Contact customer support for prompt assistance.

Refund Method

  • Store credit refunds are processed fastest and never expire.

  • Refunds to original payment methods may take 5–10 business days after processing.

  • Processing time may vary depending on your financial institution.

Shipping fees are non-refundable unless the return is due to our error.

5. Refund Timeline

Once your refund is approved and processed, your bank or payment provider may require additional time to reflect the funds in your account.

6. Important Notice

  • Always use the return address provided in your return instructions.
    Sending items to the wrong address may delay processing.

  • Please ensure you only include items intended for return.
    We cannot guarantee recovery of mistakenly included items.

Need Assistance?

Our support team is ready to help. Contact us with your order number for prompt, personalized service.

Ciska Express — delivering confidence, reliability, and exceptional service with every order.