Contact Information
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To place an order, simply select your items and proceed to checkout. You will need a valid delivery address, an active phone number, and a preferred payment method to complete your purchase.
To cancel your order, please contact us as soon as possible after placing it. Orders can only be cancelled before they are processed or shipped. Send your order number via email to orders@ciskaexpress.com and our support team will assist you promptly.
Once your order is shipped, you will receive a confirmation email and be able to track your order in your account area: Account → Orders → View Order.
Occasionally, orders may be delayed due to high demand, supplier processing times, logistics issues, or other unforeseen circumstances. You can track your order’s shipping progress anytime in your account area: Account → Orders → View Order.If your delivery is taking longer than expected, please contact our support team with your order number for assistance.As a token of our appreciation for your patience, a store credit of ₦1,600 will be added to your account for any delivery delay.
If you are not satisfied with your order, you may request a refund in line with our return and refund policy. Please contact our support team with your order number and reason for the request. Once your request is reviewed and approved, the refund will be processed to your original payment method or issued as store credit.
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